GP Appointments

Appointments for a GP or nurse can be made at the desk or on the telephone (0203 049 7444).  You can request to see a specific GP if you wish at the time of making your appointment.  However, you should bear in mind that this may lengthen the wait for an available appointment.

Urgent Appointments

If you have an urgent problem which you feel cannot wait until the next available routine appointment you should ask for an emergency appointment.  If you call before 11.30am you will be asked to come to the morning surgery.  Patients phoning after this time will be asked to call back after 4.00pm and ask for an emergency appointment.  When there are no more emergency appointments the receptionist will take your details and you will be called by the duty doctor.

If your problem is more urgent please advise our receptionist and the duty doctor will contact you within 15 minutes.

Telephone Appointments

Speaking to a GP

If you feel you do not need an appointment but would like some medical advice, please let our receptionist know.  They will take some details from you and the duty GP will call you back at the earliest opportunity. 

If you would like to leave a message for a GP or nurse you can either speak to a receptionist who will pass your message to the relevant person or we have a voicemail facility for our GPs and nurses.  If your message is urgent you must speak to one of our receptionists and let them know.

Late Attendance

If you are late for an appointment with the GP or nurse, patients who have arrived on time for their appointment will be seen before you.  It is possible that you may be asked to rebook your appointment for another day.

Keep It or Cancel It

If you no longer need your appointment please let us know so we can offer it to another patient.  We have approximately 200 wasted appointments each month because patients fail to attend their appointment.

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