Late Attendance & Cancellations

If you are late for an appointment with the GP or nurse, patients who have arrived on time for their appointment will be seen before you. It is possible that you may be asked to re-book your appointment for another day.

If you no longer need your appointment please let us know so we can offer it to another patient. Appointments can be cancelled using the same method as they were booked, either online or with reception. We have approximately 200 wasted appointments each month because patients fail to attend their appointment.

If you are signed up for Patient Access you can cancel online – thus avoiding the need to phone to cancel and also giving a chance for someone else to use the appointment. Find out how to register.