Philosophy of Care

He who has health, has hope; and he who has hope, has everything.

Thomas Carlyle (1795-1881)

At Surrey Docks Health Centre it is our aim to provide an exemplary primary health care service for all patients registered with the practice and making use of the services available.

We believe that everyone deserves the opportunity to make informed decisions about their health and the health of their families, with the advice and guidance of an understanding healthcare professional. At Surrey Docks Health Centre this philosophy lies at the heart of our intentions.

We promise to listen to each patient as the individual they are and to treat them to the highest standards of evidence-based care available without judgement. We will do this meeting each individual’s needs for dignity, independence, freedom of choice, safety, control and privacy.

We will use the best evidence-based methods and guidelines always to ensure safe and effective practice. We will aim to exceed benchmarks across our continuum of care without ever losing sight of the individual patient and their needs.

At Surrey Docks Health Centre we strive to provide a high standard of care throughout each patient’s journey recognising the differing ethnic, cultural and spiritual needs of the service users and their carers. We embrace diversity and choice, including individualised approaches to care and we recognise the importance of a holistic approach.

All members of staff at this surgery play their part in the ongoing improvement of services and by ensuring best possible outcome every time for every patient.

Commit to participation and transparency in all of our care decisions and actions.

Encourage programs to promote collaboration and meet changing technology and consumer expectations.
 
Use evidence-based methods to exceed benchmarks across our continuum of care.
 
Facilitate the best possible outcomes and most efficient use of resources by engaging our highly skilled professionals, equipped with advanced information.

Maintain the highest caliber of experienced and qualified staff in the pursuit of our business goals.

Provide an environment for staff that promotes health, personal growth, teamwork and professional excellence.

Hold ourselves accountable to our mission, vision, values and excellent customer service.

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