Practice Policies

Data Protection

We are registered under the Data Protection Act and have robust systems in place to protect your confidentiality.

Personal health information is used to monitor the Practice's health screening activities e.g. cervical smears. Occasionally we are required to send anonymised health data to the PCT for the purposes of quality.

Our Commitment To You

This Practice is totally dedicated to the care and well-being of its patients and is wholly committed to delivery of care of the highest quality.

You can expect to be treated with courtesy and respect at all times.

No medical treatment will be given without your informed consent.

You have the right to see your health records, subject to limitations in the law. Please ask at reception for further information.

Zero Tolerance

All staff at the Surgery have the right to carry out their work without threat of violence. The Surgery has a policy of removing from our list any patient who is physically or verbally abusive or threatening towards any member of our staff or other patients.

TEACHING AND SUPERVISION OF STUDENTS

In this practice we occasionally have specially selected students to gain work experience in the Practice.

In order that students can learn and become the doctors and nurses of the future, they are invited into the surgery to sit in with your doctor. We will always let you know if a student is in the practice and if you decide that you would rather the student was not present then they will be asked to leave the consultation room.

Ideally you should advise the receptionist of this before your consultation but you have the right to ask the student to leave the room at any time during your consultation. Whether the student is present or not, will not affect the way you are treated nor any treatment you may be given, nor will this affect your relationship with the doctor in any way.

Chaperone Policy

This organisation is committed to providing a safe, comfortable environment where patients and staff can be confident that the best practice is being followed at all times and the safety of everyone is of paramount importance.

Patients are encouraged to ask for a chaperone if required at the time of booking an appointment.

All staff are aware of our chaperone policy and understand their particular roles and responsibilities and levels of competency.

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