Requests for Urgent Prescriptions

The Practice has a repeat medications policy, which states that we will process all
requests for prescriptions and provide a prescription within 2 working days if
submitted before 1pm, or within 68 working hours if submitted after 1pm.
For example, prescriptions requested on Friday before 13.00 will be ready for
Tuesday, those requested after 13.00 on a Friday will be ready for Wednesday.

We receive large numbers of these requests on a daily basis. A request for an
urgent medication is not processed in the routine way, by our Prescription
Clerks, but by one of the Doctors – meaning there is less availability to a doctor
for other patients. The risk of a medication prescribing error occurring also
increases when requests for prescriptions are dealt with outside of the usual

The practice has made a decision that unless your request falls within a
certain narrow range of emergency drugs, shown below, then your request
will be processed following the repeat prescribing policy, to ensure safe
prescribing and to optimize access to the clinical team. There may be
medical exceptions when we will breath this rule, however, these will be
very rare and will not be based on your relationship with the Doctor or how
long you have been registered with our practice.

The following are regarded as emergency drugs:

  • Patients with cancer requiring medicines at the end of life
  • Patients with heart failure – these include most “ water tablets “
  • Insulins
  • Medicines for epilepsy
  • Salbutamol / ventolin
  • Warfarin
  • Rivaroxaban

We apologise for any inconvenience this may cause you and appreciate that you
may find this frustrating. This step has been implemented as a necessity to
protect Doctors time for more clinically urgent matters and we believe this will
help us to provide you with a more robust prescribing system.

Thank you for your patience and understanding.

Non-Emergency Medications

The following list shows categories of medicines which are NOT regarded as
emergency and current medical opinion is that you will NOT suffer harm if you
are without them for 48hrs.

  • Prescription following discharge from hospital
  • Skin creams for eczema /psoriasis/acne /dry skin
  • Tablets for high blood pressure /cholesterol
  • Oral medication for diabetes
  • Asthma inhalers (excluding salbutamol/ventolin)
  • Eye drops
  • Oral contraceptives (The Pill )
  • Nutritional supplements /vitamin tablets /iron
  • Sleeping tablets /regular painkillers/calpol
  • Antidepressants